Here you can find the answers to our customers’ most frequently asked questions

Do you have a customer service?

Yes, we do.

Please call 1-888-6-LUMINEXT with all you questions, concerns or additional information requests

Are your fixtures energy efficient?

We strive to produce industry leading efficiency with some fixtures exceeding 130Lm/W delivered.

Can we order long fixture runs?

We customize and design long runs to meet our customer’s needs.

Are your fixtures LED only?

Yes.

Do you manufacture LED fixtures with variable color temperature?

Yes, we offer all our fixtures in fixed CCT options: 2700K, 3000K, 4000K and 5000K. We also offer dynamic white versions that are tunable from 2200K to 6500K.

Can we install fixtures by ourselves?

We strongly recommend using a licensed electrician.

Do you manufacture emergency lights?

Yes, we are pioneers in emergency lighting and have various options ranging from 90 minutes to 4 hours of run time.

Do you manufacture residential lighting fixtures?

At present time we do not sell retail to the public.

Do you ship oversees and to P.O. boxes?

Yes, we do.

What is your warranty policy?

Our warranty is minimum 5 years and extends to 10 years on some products.

Please read our Warranty Policy.

What is your normal turnaround time?

For standard products, max lead time is 4 weeks. Many products can ship from stock with customized features within 2 weeks.